We Use USPS Priority Shipping. All orders over $75 Ships Free

- All orders ship out within 24-48 hours.(Monday-Friday)

-Current Shipping Time Frame 2-4 Business Days (Depending On Location)

-We DO NOT Offer express shipping

- Since we aim to provide fast shipping and service. Once Your place an order no changes can be made.


Shoe Heaven Co is not responsible for lost packages. If your tracking number indicates that your package has been delivered to your address and you have not received it, you must contact the United States Postal Service directly. 1-800-ASK-USPS (1-800-275-8777).We suggest going directly to the USPS closest to your home with the tracking information, the carrier will have to provide details of where exactly the package was delivered.Calling may not be as effective. Any lost, stolen, or damaged packages must be reported as a claim to USPS

- We will constantly provide you with updates about your order by e-mail. Your tracking number will be made available by our shipping department during our daily system updates. Please keep in mind that tracking information may not be updated for up to 24 hours after your order leaves our location. If you have any questions, please contact our customer service department at


- For international orders, please be sure to enter a valid phone number at check out. Without a phone number, DHL international express shipping will not be able to make a delivery.  - P.O. Box addresses can only be      processed by US standard shipping. If you need DHL international express service, please enter a building address. - Shipping fees is non refundable. - We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss of the package. We will not be held liable for misplace or lost package by shipping carrier.

- We will not be responsible for lost packages. - Packages shipped to non-US countries might randomly get charged for duty tax. If you receive a notice from the customs office for your package, please contact our customer service bureau, and we will do our utmost best to assist you with the issue. However, we do not take any responsibility for customs taxes. If you refuse a package due to taxes, no refund.