Returns & Exchanges

Returns/Exchanges

 

 

Shoe Heaven Co does not cover return shipping.

How to return: 

Simply mail the item(s) to our Office within 5 business days from the receipt of your order. 

Please include Your Order Number And Name

 

Shoe Heaven Co
14510 NW 27th Avenue

Opalocka,FL 33054

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Any orders placed during a Sale are Final Sale(If you received a discount during a promotion)

 

We do not offer Refunds. Store Credit will be issued ONLY. Since we typically sell out fast, we cannot offer exchanges.We highly advise that you use your local postal service to mail the package and provide.Save tracking number for follow up.Please allow 3-5 business days one item has be received  to process any returns. Store Credits will be issue via email. We will not be responsible for any lost packages.

All Returns will receive Store Credit ONLY. Which can be used for a future purchases

 

Returned packages will only be eligible for a Store Credit if they meet the following criteria: 

 

• All return packages must be posted out within 5 days from date of receipt

• All items must be in good, unworn condition- no stains, rips, foul odors, etc.

• Any items in the Sale Category, Bags, Accessories CANNOT BE RETURNED

• There will be no refunds by cash or debit Back to any Credit Or Debit  Card.

• Absolutely no refunds will given

 

All original shipping fees are Non refundable.

In the event that a page has "Insufficient address" or "un-deliverable address" we will contact you when the package has been returned or you can reach us at shoeheavenco@gmail.com.You will be responsible for paying shipping.

You will receive a receipt confirmation via email once your returned package is processed. 

Any defective items must be reported  within 24 hours of package arrival If you have received an incorrect item, please contact us within 24 hours of receiving your package.